Internet Terms and Conditions
Terms & Conditions
Subscriber understands and agrees that the Internet is a conglomeration of networks and servers operated by distinct entities having no business or legal relationship to NGL Connection. NGL Connection has no input whatsoever as to the content of Internet data accessed via the service. NGL Connection shall not be liable whatsoever for any indirect, incidental, consequential or punitive damages of any kind whether under this agreement or otherwise. Subscriber specifically agrees to hold harmless NGL Connection, its officers, employees, agents, and legal representatives from any claims, demands, costs, loss or damage, including costs and attorney fees, arising out of any act of omission of subscriber under this Agreement. NGL Connection agrees to make every reasonable effort to keep access to the Internet open and available at all times. Subscriber understands that the Internet is susceptible to temporary interruptions due to power outages, equipment failure, and/or adverse atmospheric conditions. Subscriber agrees not to resell, trade or donate NGL Internet Bandwidth without written permission from NGL Connection. NGL Connection reserves the right to immediately terminate permission to use this service to anyone not complying with these guidelines as determined solely by NGL Connection.
Subscriber agrees to pay the total amount owing within 20 days after the billing date. Subscriber understands a late payment charge of $5.00 will be added to the total amount owing if not paid within terms. On the 30th of each month, accounts with past due balances will be disconnected. Disconnected accounts will be reactivated when the account is paid in full. A $25.00 service charge may be applied to accounts that are disconnected for chronic late payment before those accounts will be reactivated. A $15.00 fee will be charged on any check or eCheck that is declined & Internet access will be terminated after 10 day notice if account is not made current. In the event of default, subscriber agrees to pay the amount in full, including collection fees (50% of amount owing), attorney’s fees and court costs. Service is offered on a calendar-month basis, for an initial term that begins on the date that NGL activates your Service and ends on the last day of the month of your activation. Subsequent terms of this Agreement automatically renew on a monthly basis without further action by you unless you give NGL notice of non-renewal at least three  days before the end of the monthly term in which the notice is given. If you terminate Service prior to the end of a monthly term, you will be responsible for the full month's charges to the end of the then-current term and any and all outstanding charges. NGL Connection may change or institute new fees at any time after the initial service period and with 30 days prior notice. Notice may be written or published online.
Termination of Service
NGL Connection reserves the right to suspend or cancel service at any time and at its sole discretion. Any unused balance on the User’s account will not be returned. In the event of termination of service, subscriber agrees to pay remaining balance PLUS return equipment in good working condition to NGL Connection. Subscriber will be charged an equipment non-return fee for the un-depreciated price for the un-returned device(s) obtained from NGL Connection, in addition to all applicable late return fees and sales tax, upon termination of Service for any reason regardless of if such termination is by NGL Connection or Subscriber. The equipment non-return fee becomes due and payable immediately upon termination and will be billed directly to Subscriber. To receive a credit for the equipment non-return fee, you must return the device(s) undamaged and in good working condition within fifteen (15) days of termination. NGL Connection will not credit you if the device(s) is damaged or not in good working condition as received by Subscriber. Further, NGL Connection reserves the right to charge you for any power cables, network cables or other incidental equipment provided to you in addition to the Device should such Equipment not be returned.
NGL Connection will provide technical support via telephone at no charge to subscriber to assist in establishing subscriber’s connection to the service. Technical support consists only of consulting services and in no event shall it include maintenance or repair of subscriber’s hardware. If customer requires maintenance or repair of subscriber’s hardware (i.e. router, desktop computer, laptop computer, etc), NGL Connection can provide the service and the appropriate fees will apply.
Basic phone support is available 24/7 at 307-288-5491 options 1, 2 and 3. Our main office phone support hours (which includes Facebook and Tier 2 support) are from 8:00 a.m. to 8:00 p.m., Monday through Friday, and Saturdays from 8 am to 1pm, except on nationally observed holidays.
Technicians for on-site support are available by appointment only, Monday through Friday 9 am to 5 pm, except on nationally observed holidays. Appointments are primarily offered for a morning or afternoon slot and we offer “set time” appointments upon request. In the event “set time” appointments are missed or cancelled with less than 24 hours’ notice, a $25.00 fee will be charged to the account.
Please do not call employees at their home or personal cell phones for technical support.
Equipment & Utilities
Subscribers shall provide their own device and software necessary to access the service. Routers can be provided by customer and NGL Connection has them available for sale or for rent. NGL Connection shall have no responsibility for any charges or tariffs related to any subscriber’s telephone connection or online services of any entity accessed by or for the subscriber.
Lawful Use of Service and Device
You agree to use the Service and Device only for lawful purposes. This means that you agree not to use them for transmitting or receiving any illegal or copyrighted material of any kind when in NGL Connection’s sole judgment the transmission, receipt or possession of such communication would constitute a criminal offense, give rise to a civil liability, or otherwise violate any applicable local, state, national or international law. NGL Connection reserves the right to terminate your service immediately and without advance notice if NGL Connection, in its sole discretion, believes that you have violated the above restrictions, or any Applicable Tariff term, leaving you responsible for the full month's charges to the end of the current term, including without limitation unbilled charges, plus an equipment non-return fee, all of which immediately become due and payable, as may be permitted under Applicable Law. You are liable for any and all use of the Service and/or Device by any person making use of the Service or Device provided to you and agree to indemnify and hold harmless NGL Connection against any and all liability for any such use that fails to comply with this Section. If NGL Connection, in its sole discretion believes that you have violated the above restrictions, NGL Connection may forward notice of the objectionable material, as well as your communications with NGL Connection and your personally identifiable information to the appropriate authorities for investigation and prosecution.
In no event will NGL Connection be responsible for any claims, damages, losses or expenses, including without limitation lost wages or missed work, in the event that an installation appointment for the Service is missed, either by NGL Connection or by any third party installer.
It is your responsibility to create data backups before the installation. NGL Connection or its agents will not be held responsible for any loss of data.
It is your responsibility to ensure that your computer system meets the current minimum system requirements stated by NGL Connection as being necessary to use the Service. From time to time, the computer equipment required to access and use the Service may change.
Speed is a function of the bottlenecks experienced upon the wider network architecture of the Internet itself. As such, the Internet service does not guarantee the maximum Service performance (throughput speeds) levels but will make every reasonable effort to ensure the highest possible quality of service is always delivered. You understand that any content that you may access through the Service may be subject to “caching” at intermediate locations on the Internet.
NGL Connection will not be responsible for any corrupted files or viruses which affect the user of the Service. It is your responsibility to safeguard your system, through appropriate means (e.g. using commercially available software), from theft, unauthorized use or system corruption. Any detriment caused to the network as a result of your failure to properly secure your system may result in the immediate termination of your Service. Examples of detriment to the network include botnets or DDoS attacks.
Any IP address assigned to you by NGL Connection is the property of NGL Connection at all times. IP addresses may change at any time at the discretion of NGL Connection given sufficient prior notice to you. NGL Connection assumes no liability whatsoever for any claims, damages, losses or expenses arising out of or otherwise relating to any change in IP Addressing. Upon expiration, cancellation or termination of the Agreement or applicable Schedule, you shall relinquish any IP addresses or address blocks assigned to you by us.
We are responsible for providing Internet Services by qualified personnel in a professional manner. We are not responsible for outages or delays. WE DISCLAIM ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
NGL Connection subscribers may have up to 2 NGL Connection email accounts. Upon termination of service, account may be suspended and customer may choose to continue to use email account(s) with a monthly charge of $5.95/month per account. At any time, sending unsolicited mail messages, including, without limitation, commercial advertising and informational announcements, is explicitly prohibited. Additionally, a user may automatically be blocked if he/she sends email of this kind.
These terms and conditions constitute the entire agreement with regard to the subject matter hereof and supersede and replace any prior agreements. NGL Connection, at its sole business judgment, may terminate this agreement immediately or suspend subscriber’s access to the service upon any breech of this agreement by subscriber, including but not limited to, refusal or failure to pay for service or by sole judgment of NGL Connection that subscriber may be performing activities harmful to NGL Connection or its other subscribers, employees, vendors, business relationships, or any other users of the Internet. Your use of the Internet from NGL Connection is subject to all federal, state, and local laws including harassment, obscenity, copyrights, hacking, etc. NGL Connection will refer complaints to enforcement agencies and may revoke or suspend your service as well.
By signing on the Customer Service Agreement page, I acknowledge that I have read and understand all of the terms for subscription as described above. Furthermore, I agree to comply fully with these terms and understand that my compliance is a condition of my subscription.